Refund Policy

1. Refund Policy for Digital Products

1.1 E-Books and Digital Guides

For any e-books, digital guides, or downloadable content purchased through our Site:

• We offer a 14-day money-back guarantee from the date of purchase
• To be eligible for a refund, you must provide a valid reason for your dissatisfaction with the product
• Refunds will be processed for the full amount of the purchase
• Once a refund is issued, your access to the digital product will be revoked

1.2 Membership Subscriptions

For premium membership subscriptions to our content or services:

• Monthly subscriptions: We offer a 7-day money-back guarantee from the date of purchase
• Annual subscriptions: We offer a 14-day money-back guarantee from the date of purchase
• If you cancel your subscription after the money-back guarantee period but before your next billing cycle, you will maintain access until the end of your current billing period, but no refund will be issued for the current period
• No partial refunds will be issued for unused portions of your subscription outside of the money-back guarantee period

2. Refund Policy for Physical Products

2.1 Return Eligibility

For any physical products purchased through our Site:

• Products must be returned within 30 days of the delivery date
• Products must be in their original, unopened packaging
• Products must be in new, unused, and resalable condition
• Proof of purchase is required (order number, receipt, or confirmation email)

2.2 Non-Returnable Items

The following items cannot be returned or refunded:

• Health and personal care items that have been opened or used
• Products with broken seals
• Items marked as non-returnable at the time of purchase
• Gift cards or promotional credits

2.3 Return Shipping

For return of physical products:

• Customers are responsible for return shipping costs unless the return is due to our error
• We recommend using a trackable shipping service or purchasing shipping insurance for your protection
• The shipping cost will not be refunded for returns unless the product was defective or damaged upon arrival

2.4 Damaged or Defective Items

If you receive a damaged or defective item:

• Contact our customer service within 48 hours of receiving the product
• Provide photos of the damaged or defective product
• We will arrange for a replacement or full refund, including original shipping costs
• Return shipping for damaged or defective items will be covered by us

3. Refund Process and Timeline

3.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer service team at [email protected] with your order number and reason for the refund request
2. For digital products, explain why you are dissatisfied with the purchase
3. For physical products, await instructions on where to ship the returned items
4. Complete any required return forms or documentation

3.2 Refund Processing Time

Once your refund request is approved:

• Digital product refunds will be processed within 5-7 business days
• Physical product refunds will be processed within 10-14 business days after we receive the returned item
• The refund will be issued to the original payment method used for the purchase
• Depending on your payment provider, it may take an additional 2-10 business days for the refund to appear in your account

3.3 Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Credit card purchases will be refunded to the same card
• PayPal payments will be refunded to your PayPal account
• Other payment methods will be refunded according to their specific policies

4. Cancellation Policy

4.1 Subscription Cancellations

To cancel a subscription:

• Log in to your account and navigate to the subscription management section
• Follow the cancellation instructions provided
• You may also contact customer service at [email protected] to request cancellation
• Cancellations must be made at least 24 hours before the next billing cycle to avoid being charged

4.2 Order Cancellations

For cancellation of orders before shipping:

• Contact our customer service team immediately at [email protected]
• Include your order number and request for cancellation
• If the order has not been processed or shipped, we will issue a full refund
• If the order has already been shipped, you will need to follow our return process once you receive the item

5. Exceptions and Special Circumstances

5.1 Promotional or Discounted Items

For items purchased at a discount or as part of a promotion:

• Special promotional offers or heavily discounted items may have different refund policies as specified at the time of purchase
• Items received as part of a free promotion are generally not eligible for refunds
• Bundle discounts may be adjusted if a partial return affects the bundle pricing

5.2 Force Majeure

In cases of events beyond our reasonable control (such as natural disasters, pandemics, or severe weather):

• Shipping delays due to force majeure events are not eligible for refunds
• We will work with customers to find reasonable solutions in these circumstances
• Communication will be provided about any significant delays

5.3 Exceptions at Our Discretion

We reserve the right to make exceptions to this policy on a case-by-case basis:

• Special circumstances may be considered with proper documentation
• Long-term customers may be offered additional considerations
• All exception requests must be submitted in writing to [email protected]

6. Contact Information for Refund Requests

If you have any questions about our Refund Policy or need to request a refund, please contact our customer service team:

• Email: [email protected]
• Phone: +1 (217) 884-9784
• Customer Service Hours: Monday-Friday, 9:00 AM - 5:00 PM EST

For physical returns, please use the following address (after obtaining a return authorization):

Levitra OTC USA Returns
57957 Monahan Valley Apt. 097
West Katrina, NM 97701-5891
United States

7. Policy Modifications

We reserve the right to modify this Refund Policy at any time:

• Changes will be effective immediately upon posting the updated policy on our Site
• The "Last Updated" date at the top of this page will reflect when revisions were made
• Your continued use of our services after changes constitutes acceptance of the updated policy
• We recommend reviewing this policy periodically to stay informed of any changes